Device will not reboot after pairing

I am able to add my lampix and it regognizes the qr code but when it reboots it does not save the wifi settings.
When I do a hard restart it just repeats the same process. I connected via ethernet cable with the same result. I’m unable to advance past the welcome screen.
Please help!

Hello,

Can you provide us with a screenshot after the QR is detected and also the SN (LDK1xxx) found on the lampix device

Toma - Lampix CV